Address customer service complaints and respond to service inquiries and customer concerns.
Ensures appropriate investigation and response to issues and problems, documents resolutions.
Troubleshoot issues and concerns with paratransit customer service.
Assist the Manager to oversee duties of Special Services Customer Service staff to maximize efficiency and improve customer service.
Develop and implement new rider orientation, to be delivered in multiple formats.
Assess needs and identifies individual travel options.
Develop and manage the PAL mobility training program.
Prepare periodic statistical reports and accompanying narrative on eligibility trends. Maintains related records and corresponds with applicants as required.
Review and evaluate ADA Paratransit applications to determine eligibility.
The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. It is not necessarily descriptive of any one position in the class. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.
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